Refund Policy

Last Updated: 10 March 2026

Be Better Health and Wellness (Pty) Ltd provides digital educational content through online courses hosted directly on the Be Better Health website.

Please read this Refund Policy carefully before making a purchase.

By purchasing a course from Be Better Health and Wellness (Pty) Ltd website, you acknowledge and agree to the terms outlined below.

1. Payment Processing

All course payments are processed securely through PayFast, a trusted South African payment gateway.

• Payments are made directly to Be Better Health and Wellness (Pty) Ltd.
• Be Better Health and Wellness (Pty) Ltd does not store or have access to your full payment card details.
• PayFast may temporarily hold funds before settlement according to their payment policies.

Be Better Health and Wellness (Pty) Ltd is responsible for refund decisions in accordance with this policy and applicable law.

2. Digital Product & Course Access

All courses offered by Be Better Health and Wellness (Pty) Ltd are digital educational products.

Courses may include:

• Pre-recorded video lessons
• Downloadable educational materials (where applicable)
• Supporting learning resources

Once payment is successfully completed:

• Access to the course is granted via the Be Better Health website
• A confirmation email with access details may be sent
• The course becomes immediately available through the user account or access link

Because access is granted instantly, the course is considered delivered at the time of purchase.

3. No Refunds After Access

Due to the nature of digital content:

No refunds will be issued once course access has been granted, including but not limited to:

• The course not meeting personal expectations
• Change of mind after purchase
• Partial or full viewing of the course
• Failure to complete the course

This policy applies to both local and international purchasers.

4. Course Usage

Course content is provided for individual educational use only.

Purchasers agree not to:

• Share login details
• Distribute course materials
• Copy or reproduce course content
• Provide access to others who have not purchased the course

Unauthorised sharing may result in immediate suspension of access without refund.

5. Technical Issues

Be Better Health and Wellness (Pty) Ltd provides courses through its website platform.

However, we are not responsible for technical issues arising from:

• Internet connectivity problems
• Device compatibility issues
• Browser limitations
• User error

These issues do not constitute grounds for a refund.

If genuine platform access issues occur, we will make reasonable efforts to assist in restoring access.

6. Duplicate Payments or Billing Errors

If duplicate payments or incorrect charges occur due to a confirmed payment processing error:

• Please notify us within 7 days of the transaction
• Once verified, the duplicate payment will be refunded

This applies only to billing errors, not valid course purchases.

7. International Purchases

International customers are welcome to purchase Be Better Health and Wellness courses.

• All transactions remain governed by South African law
• Currency conversion fees or bank charges are the responsibility of the purchaser

8. Contact & Support

For billing issues or refund queries, please contact:

berdene@bebetter-health.com
www.bebetter-health.com

Final Note

By completing your purchase, you confirm that you:

• Understand you are purchasing a digital product
• Acknowledge immediate course access

Accept that refunds are not available once access is granted