Be Better Health & Wellness
Effective Date: 12 November 2025

Be Better Health & Wellness (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

By using our website, booking a consultation, or engaging with our services, you agree to the terms of this Privacy Policy.

We may collect the following types of personal information:

• Contact Information: Full name, email address, telephone number, and physical address.
• Health Information: Information voluntarily shared during consultations or via intake forms for wellness assessments.
• Payment Information: When applicable, limited financial details processed securely through our payment partners.
• Technical Information: IP address, browser type, device information, and website usage data collected via cookies or analytics tools.
• Communication Data: Emails, messages, or feedback shared with us.
   

We use personal information to:

• Schedule consultations and provide health and wellness services;
• Communicate with you regarding appointments, updates, and educational content;
• Maintain accurate records in line with professional and legal standards;
• Improve our website, services, and client experience;
• Send newsletters, blog updates, or promotional materials (only with your consent);
• Comply with legal, regulatory, and professional obligations.
   

We process your personal information based on one or more of the following lawful grounds under POPIA:

• Your consent;
• Contractual necessity (to provide the service you requested);
• Legal obligations (e.g., record keeping or reporting requirements);
• Legitimate interest (e.g., to maintain service quality and client communication).
   

Your personal information is treated as strictly confidential. We may share it only with:

• Healthcare or allied professionals, with your explicit consent, to ensure coordinated care;
• Authorized third-party service providers (e.g., website hosting, IT, or payment platforms) who comply with POPIA;
• Legal or regulatory authorities when required by law.

We will never sell or rent your personal information to any third party.

We retain personal information only for as long as necessary to:

• Fulfil the purpose for which it was collected;
• Comply with professional and legal record-keeping requirements;
• Resolve disputes or enforce agreements.

Health and consultation records are typically retained for 5 years in accordance with healthcare industry guidelines, unless otherwise required by law.

We implement appropriate technical and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted data storage;
• Password-protected systems;
• Regular security updates and restricted staff access.
   

However, no online system is completely secure. We encourage you to use caution when sharing sensitive information electronically.

You have the right to:

• Access your personal information;
• Request correction, deletion, or restriction of processing;
• Withdraw consent for processing (where applicable);
• Lodge a complaint with the Information Regulator if you believe your rights have been infringed.
   

Information Regulator (South Africa):
Email: inforeg@justice.gov.za
Website: https://www.justice.gov.za/inforeg

Our website may use cookies and analytics tools to enhance your browsing experience, track usage statistics, and improve site performance.
You can choose to disable cookies in your browser settings; however, this may affect certain site functionalities.

Our website may include links to external websites. Be Better Health & Wellness is not responsible for the privacy practices of third-party sites and encourages you to review their privacy policies before sharing personal information.

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated effective date. Please review this page periodically to stay informed.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Be Better Health & Wellness
Attn: Privacy Officer
Email: berdene@bebetter-health.com
Phone: +27 (0) 79 244 4024
Location: Glenhazel, Johannesburg, South Africa